Return Policy
Last updated: August 2026
Medicines cannot be returned after delivery. Please check your order, medicine name, strength, and quantity carefully before payment. We only review replacement or refund requests for damaged, expired, defective, or incorrectly delivered items.
1. No Returns on Medicines
For safety, hygiene, and regulatory reasons, medicines and healthcare products are non-returnable after delivery. We do not accept returns for change of mind, incorrect selection, opened products, or unused products. Contact us within 48 hours only if the item is damaged, expired, defective, or incorrectly delivered so we can review a replacement or refund.
2. Non-Returnable Items
The following items cannot be returned: prescription medicines (once dispensed), opened medicines, temperature-sensitive products, and items purchased during clearance sales. This policy is in place to ensure the safety and integrity of all medicines we dispense.
3. How to Initiate a Return
To initiate a return, contact us within 7 days of receiving your order at care@kapilmedical.in or call +91 98765 43210. Please provide your order ID, a description of the issue, and photographs of the damaged or incorrect product.
4. Refund Process
Once your return is approved and the product is received and inspected, we will process your refund within 5–7 business days. Refunds are credited to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
5. Damaged or Wrong Products
If you receive a damaged, expired, or incorrect product, we will replace it or issue a full refund at no additional cost to you. Please report such issues within 48 hours of delivery with supporting photographs.
6. Order Cancellation
You may cancel your order before it is dispatched for a full refund. Once dispatched, the order cannot be cancelled, and you will need to follow the return process after receiving the product.